Privacy Policy

Last updated: January 2026

1. Introduction

bajkk ("we", "us", or "our") is committed to protecting the privacy and security of our users across Bangladesh. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the bajkk platform, including our website at bajkk.org, mobile experience, cricket betting, live casino, slots, crash games, and all associated services.

By registering an account or continuing to use bajkk's services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all players aged 21 and above who access bajkk's services from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

We collect several categories of personal information in order to provide you with a secure, functional, and enjoyable experience on bajkk. The types of data we may collect include:

• Identity information: full name, date of birth, gender, and nationality, collected to verify that you meet the minimum age requirement of 21 years.
• Contact information: email address, phone number, and residential address (city/district within Bangladesh), used to communicate account-related updates and respond to support requests.
• Financial information: payment method details including bKash wallet number, Nagad account number, Rocket number, or bank details (e.g. Dutch-Bangla Bank, BRAC Bank), used solely for processing deposits and withdrawals.
• Technical data: IP address, browser type and version, device type, operating system, time zone (Bangladesh Standard Time, UTC+6), and access logs collected automatically when you use our platform.
• Usage data: pages visited, games played (including cricket betting, slots, live casino), session durations, betting history, and other interaction data with our platform.
• Verification documents: national ID card (NID), passport, or other government-issued identification required to complete Know Your Customer (KYC) checks and comply with applicable standards.

3. How We Use Your Information

bajkk uses your personal information only for lawful, specific, and transparent purposes. We will never sell your personal data to third parties for marketing purposes. The principal ways we use your data are:

• Account management: to create, verify, and maintain your bajkk account, including age verification (21+ requirement) and identity authentication.
• Transaction processing: to securely handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels including Sonali Bank and Islami Bank.
• Customer support: to respond to your queries, resolve disputes, and provide assistance when you contact our support team via the platform.
• Security and fraud prevention: to monitor platform activity, detect suspicious behaviour, prevent unauthorised access, and protect both our users and bajkk from fraudulent activity.

4. Cookies and Tracking Technologies

bajkk uses cookies, local storage, and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, keep your session active, and analyse how our platform is used.

We use essential cookies that are strictly necessary for the platform to function, as well as analytical cookies that help us understand user behaviour and improve our services. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bajkk platform.

5. Data Sharing and Disclosure

bajkk does not sell, rent, or trade your personal information. We may, however, share certain data with trusted third parties under strictly limited circumstances:

• Payment processors: We share necessary financial data with payment service providers such as bKash, Nagad, and Rocket solely to complete your requested transactions.
• Technology partners: We may share anonymised or aggregated usage data with our game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) for platform optimisation and game performance analysis.
• Legal and regulatory requirements: We may disclose your information where required to comply with applicable law, respond to legal process, or protect the rights, property, or safety of bajkk or our users.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected users in advance.

6. Data Retention

bajkk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. In practice, this means:

Active account data is retained for the lifetime of your account plus a reasonable period thereafter. Transaction records and financial data are held for a minimum of five (5) years to comply with applicable financial standards. If you request account closure, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by law. Backup copies may persist for a limited period following deletion requests before they are purged from all systems.

7. Your Rights

As a user of bajkk, you have meaningful rights in relation to your personal data. You may exercise the following rights at any time by contacting our support team:

• Right of access: You may request a copy of the personal data we hold about you, including your account details, transaction history, and any records related to your bajkk activity.
• Right of rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: Subject to our legal obligations (including financial record-keeping requirements), you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

8. Data Security

bajkk employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your browser or mobile device and our servers, ensuring that your login credentials, financial details, and personal information remain protected at all times.

Access to personal data within bajkk is strictly limited to authorised personnel who need it to perform their job functions. All staff handling user data are bound by confidentiality obligations. Despite our best efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to keep your account password confidential and to contact our support team immediately if you suspect any unauthorised access to your account.

9. Children and Minors

bajkk's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from persons under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information from our records and close the relevant account without notice. If you are a parent or guardian and believe that a minor in your care has registered on bajkk, please contact our support team at once so we can take appropriate action.

10. Changes to This Privacy Policy

bajkk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify active account holders via the contact details registered on their account.

Your continued use of bajkk's platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bajkk handles your personal data, please reach out to our dedicated support team. We are available around the clock, 24/7, and strive to respond to all privacy-related enquiries within 48 hours.

You may also review our Terms & Conditions and Responsible Gaming pages for additional information on how bajkk operates and the standards we uphold for the safety and security of all Bangladeshi players.